Sunday, April 18, 2021
Home > 2021 > January > 24

Hotel Service Recovery Initiatives

If you've read an article in an international journal about service recovery from disasters such as Hurricane Katrina, you'll probably agree with the observations of one group of scientists who described efforts to recover lost hotel services as a fruitless, back-breaking mission. The report concluded that recovery efforts should focus on human resources, rather than on infrastructure. Some might say

Read More